Reseen Support
A little clarity. A lot more confidence.
Find answers about your device, your routine, and your order.
Popular:Getting started•Delivery•Device care
General questions
A good place to start.
Start with the area you want to care for. Explore Halo and Weave for hair-focused routines, or Glow for facial care. Each product page explains its features and how to use it.
Every device ships with a quick-start guide, and full instructions live on each product page under 'How to use.' You'll also find step-by-step walkthroughs in the Journal.
Consistency matters more than length. Most routines take only a few minutes a day, a few times a week. Start small, keep it regular, and let results build over 8–12 weeks.
Yes. Many people pair a hair device (Halo or Weave) with Glow for facial care. Use each as directed — they're designed to work alongside one another.
Wipe the contact surfaces with a dry or lightly dampened cloth after use, and store your device somewhere cool and dry. Don't submerge it in water. See Device care for the full routine.
You'll get a confirmation and tracking link by email as soon as your order ships. You can also check status anytime from your account under 'Orders.'
Reach out within your trial window and our team will walk you through it. Devices are covered against manufacturing defects — see Returns & warranty for timelines and what's included.
Using your device
Get the most from every session.
Follow the schedule on your product page — most routines are a few short sessions each week. Staying consistent matters more than doing longer sessions.
Sessions are short by design, usually just a few minutes. Your device guides the timing, so you can set it and carry on with your day.
Yes. Apply to clean, dry skin or scalp before heavy serums or oils so nothing blocks the light. Add the rest of your routine afterward as usual.
Most people feel a gentle warmth, nothing more. If anything feels uncomfortable, pause the session and check the guidance on your product page.
Stick to the recommended frequency for your device rather than using it more often. More sessions won't speed results — consistency over the weeks is what counts.
Device care
Keep your device in top condition.
Power it off and wipe the surfaces with a soft, dry or lightly dampened cloth. Avoid harsh cleaners and never submerge the device in water.
Yes. Store it in a protective case, pack the charger, and keep it in your carry-on. A quick wipe-down before and after keeps it in good shape.
Charge with the included cable until the indicator shows full. Battery life depends on the model — your product page lists sessions per charge.
The indicators show power, session progress, and charge status. Your quick-start guide has the full key, and support can help if anything looks unexpected.
Orders & delivery
Everything about getting your order.
In-stock orders are prepared within a couple of business days. You'll receive a tracking link by email the moment your order leaves our warehouse.
Shipping options and any international availability are shown at checkout based on your address. Taxes or duties, where they apply, are also calculated there.
Use the tracking link in your shipping email, or open your account under 'Orders' to see the latest status at any time.
If your order hasn't shipped yet, contact support as soon as possible and we'll do our best to update or cancel it before it leaves the warehouse.
Returns & warranty
Shop with confidence.
Try your device at home within the trial window on your product page. If it isn't right for you, reach out and we'll guide you through a return.
Every device is covered against manufacturing defects. The exact warranty length is listed on your product page and in your order confirmation.
Contact support with your order number and we'll send return instructions and a prepaid label where eligible. Keep the original packaging if you can.
We're sorry about that. Send us a photo and your order number within a few days of delivery and we'll arrange a replacement right away.
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