The story and science behind smarter light care.

Warranty Scope

This Limited Warranty (“Warranty”) is provided by reseen, Inc. and, where applicable, its affiliates, collectively referred to as “reseen,” “we,” “us,” or “our.” This Warranty applies to the original end-user purchaser of an eligible reseen-branded electronic personal-care device purchased directly from reseenbeauty.com or from a seller expressly authorized by reseen in writing.

This Warranty is non-transferable and applies only to products purchased for personal household use. To request warranty service, Customer must provide valid proof of purchase, such as an order confirmation, receipt, or order number. This Warranty covers confirmed manufacturing defects only and is separate from the reseen Return & Refund Policy.

Authorized Purchases and Service Area

Because reseen cannot control the quality, condition, storage, handling, or authenticity of products sold by unauthorized sellers, this Warranty does not apply to products purchased from unauthorized sellers, unauthorized marketplace listings, auction platforms, secondhand sellers, resale platforms, liquidation channels, or any other source where reseen cannot verify product authenticity or purchase history.

Official warranty service is currently intended for orders delivered to a valid shipping address in the United States. Products purchased, forwarded, shipped, carried, or used outside the United States may have limited warranty service availability unless otherwise confirmed by reseen in writing. For questions about warranty availability for a specific order, please contact reseen Customer Support.

Personal-Care and Cosmetic Use Only

Reseen products are personal-care and cosmetic-use devices only. They are designed to support the appearance of skin as part of a home beauty routine. They are not intended for medical, therapeutic, professional, salon, spa, institutional, rental, or resale use unless expressly authorized by reseen in writing.

Reseen products are not intended to diagnose, treat, cure, mitigate, or prevent any disease, disorder, injury, skin condition, or medical condition. They are not a substitute for medical advice, diagnosis, dermatological care, or medical treatment. reseen products have not been cleared, approved, or authorized by the U.S. Food and Drug Administration for any medical use. Do not use any reseen product for medical or therapeutic purposes.

Individual cosmetic results may vary and are not guaranteed. Results may depend on skin type, age, usage frequency, skincare routine, lifestyle, and other individual factors. Before using any reseen product, Customer should read and follow all product instructions, warnings, contraindications, and usage guidelines included with the product or published by reseen.

Warranty Period and Product Contents

Subject to the terms of this Warranty, reseen warrants the electronic device body of the Covered Product against defects in materials and workmanship under normal personal household use for one (1) year from the date of delivery to the original end-user purchaser. If the delivery date cannot be verified, reseen may determine the Warranty Period based on the order date, purchase date, shipment date, or other available purchase records.

Product package contents may vary by product model, version, bundle, promotion, and production batch. Please refer to the product packaging, order confirmation, and enclosed product materials for the components included with your specific product. reseen does not provide a separate general warranty period for individual accessories or package components unless expressly stated in the applicable product documentation or required by applicable law.

Packaging, manuals, samples, gift items, promotional items, skincare products, topical products, disposable items, and other non-device components are not separately covered under this Warranty unless expressly stated by reseen.

What This Warranty Does Not Cover

This Warranty does not cover damage or issues caused by unauthorized purchases, commercial or non-personal use, accident, misuse, abuse, negligence, improper handling, drops, impacts, improper storage, exposure to extreme temperature or humidity, failure to follow product instructions, improper cleaning, or lack of routine maintenance.

This Warranty also does not cover damage caused by water, steam, sweat, oils, lotions, gels, serums, cleansers, disinfectants, acids, peels, makeup, sunscreen, corrosive substances, or other liquids, chemicals, or topical products, except where expressly permitted in the product instructions.

Damage or failure caused by incompatible, damaged, uncertified, or improperly used charging equipment, power sources, cables, adapters, charging blocks, or other third-party products is not covered. Use of a non-reseen accessory or third-party product does not, by itself, void this Warranty; however, damage caused by such accessory or third-party product is not covered.

This Warranty does not cover unauthorized repair, modification, disassembly, tampering, altered or removed serial numbers, normal wear and tear, normal aging, gradual reduction in battery capacity, cosmetic damage, personal preference, dissatisfaction with cosmetic results, or skin compatibility concerns not caused by a confirmed product defect.

Warranty Claims and Returns

To request warranty service, Customer may contact reseen Customer Support at support@reseenbeauty.com. Warranty service must be authorized by reseen before any product is returned.

Before providing warranty service, reseen may request proof of purchase, product model, serial number, photos, videos, a description of the issue, and information about how the product was used, stored, charged, cleaned, and maintained. reseen may also ask Customer to complete troubleshooting steps before confirming whether the product qualifies for warranty service.

Please do not send any product to reseen unless reseen has issued return instructions or a Return Authorization. Unauthorized returns may be refused or returned to Customer. Unless otherwise instructed by reseen in writing, Customer is responsible for securely packaging the product and prepaying shipping costs for sending the product to the address provided by reseen Customer Support.

Warranty Review and Replacement

After receiving and reviewing the returned product, reseen will determine whether the product qualifies for warranty service based on this Warranty, the product condition, the information provided by Customer, and the results of inspection or troubleshooting.

If reseen confirms that the product has a covered manufacturing defect during the Warranty Period, reseen may, depending on the situation and product availability, repair the product, replace the product with the same model, provide a functionally comparable replacement, or offer another appropriate solution.

Replacement products or components may be new, refurbished, recertified, or made with tested parts that meet reseen’s functional standards. Replacement products may vary in color, finish, packaging, cosmetic design, or non-essential features. Replacement products may not include original packaging, gifts, samples, promotional items, personalized markings, engravings, or non-essential components.

A repair or replacement does not restart, renew, or extend the original Warranty Period. The Warranty Period continues from the delivery date of the original Covered Product. Refunds, if any, are handled only under the reseen Return & Refund Policy or as required by applicable law.

Questions, Interpretation, and Contact

If you have any questions about product use, warranty coverage, claim eligibility, return authorization, or the warranty process, please contact reseen Customer Support before sending any product back.

To the extent permitted by applicable law, reseen is responsible for reviewing, applying, and interpreting this Warranty based on the product condition, purchase record, claim information, and applicable policy. Nothing in this Warranty is intended to limit any rights that cannot be waived under applicable law.

For warranty questions or claims, please contact:

Reseen Customer Support
Email: support@reseenbeauty.com