We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To qualify for a return, items should be returned, including the product, all original packaging, instructions, and accessories. All items must be returned in good, working condition with normal wear and tear.

Returns will be fully inspected upon receipt to ensure the good working condition of all components. If any of the components are missing, dirty, or damaged, the cost of the affected component will be deducted from your refund.

To start a return, you can contact us at support@reseenbeauty.com. 

For eligible U.S. returns, we provide one prepaid return shipping label per order for items returned from within the United States.

If you choose to use a different shipping carrier or return label, please provide the tracking information. Any additional shipping costs incurred will not be reimbursed.

You can always contact us for any return questions at support@reseenbeauty.com.

Luminous Revival Serum returns
We accept returns of unopened, unused boxes in their original packaging within 30 days of delivery for a full refund to your original payment method.

For hygiene reasons, opened skincare products are not eligible for return unless they arrive damaged, defective, or incorrect.

If you experience an issue with your skincare product, please contact our support team. We’ll do our best to help. We appreciate your understanding.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items are not eligible for return, including:

Obvious used or damaged devices — Devices that show signs of obvious use, physical damage, or missing accessories are not eligible for return.
Opened skincare products — Due to the personal nature of skincare, individual vials or opened boxes of the Luminous Revival Serum cannot be returned or refunded.

If you have questions about whether your item qualifies for a return, please reach out to us at support@reseenbeauty.com before initiating a return.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

The requirements for returning items for exchange are the same as those for standard returns.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 30 business days have passed since we’ve approved your return, please contact us at support@reseenbeauty.com.