FAQ
Find quick answers about reseen science, VIPE™ technology, product routines, orders, shipping, returns, and warranty support.
Products & Technology
What is reseen?
Reseen is a beauty technology brand built around advanced light care.
We create devices designed to make precision light easier to use, easier to keep, and easier to fit into everyday life.
Our products are powered by VIPE™ — reseen’s proprietary photonic platform.
What makes reseen different?
Most beauty routines ask for more time, more steps, and more effort.
Reseen was built around a different idea: advanced care should feel simple enough to become part of real life.
We combine precision light technology with thoughtful product design, so your routine feels less complicated — and more consistent.
What is VIPE™?
VIPE™ stands for VCSEL Intelligent Photonic Engine.
It is reseen’s proprietary light platform, designed to deliver light with greater precision, consistency, and control.
Instead of treating light as just another feature, VIPE™ is the system behind how every reseen device delivers light.
How is VIPE™ different from traditional LED?
Traditional LED light tends to scatter widely before reaching the skin. VIPE™ is designed to deliver a narrower, more focused beam, helping more usable light reach where it matters.
In simple terms: not just more light—better controlled light.
Is VIPE™ safe and gentle?
VIPE™ is designed for controlling photonic delivery and output, so it is safe and gentle. Our products are built for non-invasive beauty care, with comfort and repeat use in mind.
If you have a skin condition, are pregnant, have photosensitivity, or are under medical treatment, please consult a healthcare professional before use.
Which reseen product is right for me?
Glow™ is designed for facial skin care.
Halo™ is designed for hands-free scalp care in an everyday cap.
Luminous Revival Serum is designed for lightweight hydration and smooth glide, with or without Glow™.
If you want face care, start with Glow and Serum.
If you want scalp care, choose Halo.
Can I use reseen products with skincare or haircare products?
Yes. Follow the instructions provided with your device. Use recommended skincare or haircare products only, and avoid formulas that may interfere with device contact, glide, or performance.
Orders & Shipping
How long does it take to process my order?
Most orders are processed within 2–5 business days after payment confirmation.
During promotions or product launches, processing times may be slightly longer.
How long does shipping take?
Standard shipping typically takes 5–7 business days after dispatch. The exact delivery time depends on the delivery location and the carrier’s delivery schedule.
How can I track my order?
Once your order ships, you will receive a tracking email with your tracking number and shipping details.
Please allow up to 48 hours for tracking information to update.
Can I change or cancel my order?
If your order hasn't been processed yet, we'll do our best to accommodate any changes or cancellations.
Once your order has been packed or shipped, modifications may no longer be available.
Payment & Billing
Which payment options are available to you?
We accept major credit cards and other supported payment methods available at checkout.
Is my payment secure?
Yes. All transactions are processed through encrypted payment providers that meet industry security standards.
For added security, reseen does not store your full payment card information.
Why was my payment declined?
Payments may be declined for a variety of reasons, including insufficient funds, incorrect billing information, or security measures from your bank.
If the issue persists, please contact your payment provider for further assistance.
Can I use discount codes or store credit?
Unless otherwise stated, only one promotion can be used per order.
Returns & Refunds
What is your return policy?
We offer a 30-day return window for eligible products. Please refer to the Refund Policy for specific return conditions.
How do I start a return?
Contact our support team: support@reseenbeauty.com. Please email us with your order number and reason for return.
Once your request is approved, we'll provide detailed return instructions.
When will I receive my refund?
After your return is received and inspected, refunds are typically processed within 5–7 business days to the original payment method.
Are shipping fees refundable?
Shipping fees are generally non-refundable.
However, if there was an issue with your order, please contact our support team and we'll be happy to help.
Warranty & Support
Does reseen offer a warranty?
Yes. Under normal use, reseen provides a 12-month warranty for devices with manufacturing defects.
What is covered under warranty?
Warranty coverage includes manufacturing defects in materials or workmanship under normal use.
The warranty does not cover misuse, accidental damage, unauthorized repairs, water damage, or normal wear and tear.
How do I submit a warranty claim?
Please contact our support team with the following:
Order number
Proof of purchase
Product serial number, if applicable
Description of the issue
Our team will review your claim and provide the next steps.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible with photos of the packaging and product.
Our support team will help resolve the issue promptly.
How do I clean my device?
Turn off and unplug your device before cleaning.
Use a soft, dry, or slightly damp cloth. Do not submerge the device in water or use harsh cleaning agents.
Where can I find product instructions?
For additional help, please contact our support team: support@reseenbeauty.com
Account & Registration
Do I need an account to place an order?
No. You can check out as a guest.
Creating an account makes it easier to view your order history, track shipments, manage future purchases, and start a return if needed.
How do I create an account?
Click the account icon on our website and follow the registration steps.
How do I reset my password?
Select “Forgot Password” on the login page and follow the instructions sent to your registered email address.
How do I register my product?
If product registration is available for your device, you can complete registration through your account dashboard or the Product Registration page.
Information