We get it — sometimes things don’t work out. If your Reseen product is unused and in its original packaging, you can return it within 15 days of receiving the package.

Just email support@reseenbeauty.com and we’ll help you with next steps. (Return shipping is on you for change-of-mind returns.)

That’s on us. If your wand won’t turn on, charge, or function properly, contact us within 15 days of delivery.

Send box.z@live.com quick photo or short video — once we confirm the issue, we’ll cover the shipping and offer a replacement or full refund.

Because reseen™ products are personal skincare devices, we can’t accept returns that have touched skin or been used, unless there’s a confirmed quality issue.

You’re welcome to power it on to test functionality, but please don’t use it on your face or body unless you’re sure you’ll keep it.

Once we receive and inspect your return (usually within 1–3 business days), your refund will be processed in 3–7 business days to your original payment method.

For customers outside the U.S., return addresses may vary. We’ll provide the correct warehouse or regional address when you contact us. You’ll be responsible for any international shipping, customs, or import fees unless the item is defective.

Our support team is happy to help.

📧 box.z@live.com

💬 Live chat available Monday–Friday, 9 AM–6 PM (Pacific Time)

You can read our full Return & Refund Policy for complete details.